Smart Schedule & Dispatch
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Customers tickets logged for assignment.
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Auto Dispatcher can automatically assign calls to the field employees based on zip code or territory definition or nearby location or availability.
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Field employee gets notified about the activity to be done on the mobile.
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Back office employees can manually re-assign if the current field Employee cannot make it on time / stuck on the previous call / rejects the job for any reason.
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Back office/ Manager can monitor TAT, completion and other metric based on the real-time update we get from the field employee.
Benefits:
- Streamlined and Efficient work allocation
- Improves Field Employee Productivity
- Handle Large volume of Visits/Calls
- Increased Customer Satisfaction
- Manage Delays or Reassignment efficiently
- Instantly communicate availability of Field employees for adhoc calls
- Field users Schedules on mobile
Mobile Workforce Management
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Field employee downloads the app
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App automatically gets all the information required for offline use.
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Employee performs activities based on the information available on his device.
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App geo tags and time stamps the information captured from the field employee.
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App automatically uploads all the information back to the cloud whenever the network is available.
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App geo tags and time stamps the information captured from the field employee.
Benefits:
- Streamlined and Efficient work allocation
- Improves Field Employee Productivity
- Handle Large volume of Visits/Calls
- Increased Customer Satisfaction
- Manage Delays or Reassignment efficiently
- Instantly communicate availability of Field employees
Field Service Management
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Automatically / Manually assign service calls to field agent.
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Field agents gets all the service calls on mobile.
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Field agent visits service location.
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Complete the service and complete all the reporting formalities and heads to the next call.
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Manger/Back office with real time updates from field can monitor and track the progress of service calls.
Benefits:
- Improved First Time Fix Rate
- On time completion of Service Jobs
- Improved Customer Satisfaction
- Reduced operational cost
- Increased employee productivity
- Improved Visibility of Field Activities
Delivery Management
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Manager creates and allocates the delivery job to the delivery executive.
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Mobile app automatically downloads delivery details.
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Delivery executive visits the customer location, delivers the goods.
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Delivery executive captures proofs of delivery and marks the job as complete.
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Manager gets near real time update about the field employees delivery.
Benefits:
- Great cost reduction
- Improved visibility for informed decision making and complete visibility into your field operations
- Near real time tracking of field force with location based notifications
- Improved field force efficiency
- Minimizing time wastage
Notifications, Alerts & Messaging
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Automatically / Manually assign service calls to field agent.
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Field agents gets all the service calls on mobile.
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Field agent visits service location.
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Complete the service and complete all the reporting formalities and heads to the next call.
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Manger/Back office with real time updates from field can monitor and track the progress of service calls.
Benefits:
- Better descision making with real-time alerts of operational data through SMS and Emails
- Instant visibility of missing TAT for enabling corrective actions
- Greater visibility of all activities with instant alerts
- Greater customer satisfaction as all actions are informed in advance
- Improved effeciency due to greater compliance
Field Data Capture and Offline Capability
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Manager defines the data capture templates.
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Mobile app downloads the data capture templates.
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Employee visits the data source.
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Collects various kinds of multimedia data like pdf, signature, pictures, videos. Fills the data and saves from his/her mobile device.
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Mobile app syncs data back to the cloud.
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Manager gets the real time feed of filled form data.
Benefits:
- Great Improvement in the filed data capture process
- Structured methodology for your field worker to collect the data in the field
- Elimination of double data handling between your field worker and your office
- Elimination of data entry errors and omissions
Right Tool for Right People
Rise Above the Time - Look Beyond the Future
The thoughtfully crafted solution gives you the power to create a futuristic business that helps you to go pass many operational huddles time and again. The solution features...
Smart Schedule & Dispatch
Automatic rule based scheduling and job allocation combined with location aware dispatching and live tracking create extreme mobility even at adverse situation.
- Interactive calendar enabled schedule and dispatch
- Location-aware dispatch
- Map-based location tracking and reallocation
- Single screen calendar-based availability view
- Ad-hoc and priority-based schedule
- Mobile app-based schedule management for field force
Turbocharged Field Force
Mobile App powered Field Force drives end to end field activities and automate the resolution process. Access to digitized information and field data capture make it even effective for field force to outperform.
- Information hub for field force
- Online-Offline access to knowledge base
- Notification, Alerts and real-time Status Update
- Scheduled job route and navigation
- On-field contactless electronic data capture
- On-field sales lead generation
- Offline data upload and sync
Powerful Service Manager
An intuitive tool providing greater visibility of field operations. Helps enable mobile workforce transforming services into strategic engagement with customers ends up building loyalty and value.
- Cumulative and detailed view of service status
- Real-time tracking of field operations
- Digital communication with mobile workforce
- Customer feedback management
- Structured data management (image, audio, video, signatures, fingerprint, etc.)
- Setup and update knowledge base (e.g. - Manual, Practice Guide)
Cost Effective Delivery
Achieve highest level of customer delight using a cost effective yet streamlined and hasslefree process of service delivery. Optimized routing, minute field data capture and proof of delivery make your process robust.
- Quick scheduling and automatic dispatch
- Real-time job information access on the field
- Cost-optimized map-based route planning
- On-field communication and status update
- Proof of delivery
- On-field collection and feedback
Instantaneous Communication
While real-time notification and alerts create trust factor and transparency throughout the service operations, the quick messaging also enables managers to effectively drive the operation with ease.
- Scheduling and allocation notification
- Job reminder alter to field force
- Instant field activity notification to managers
- Activity Update to customers using email and SMS
Electronic Data & Offline Sync
Quick and easy capturing of field data was never so easy even offline (no network connectivity). The user friendly interface even let your field force use regular expression to capture data.
- Multimedia data capture capability - Offline too
- Data validation and restriction for the field force
- Field Activity Data dashboard
- Access to updated information and knowledge base
- Realtime and Offline sync of captured data with integrated back-office system
Logistics & Distribution
Salient Benefit
- Quick scheduling and automatic dispatch
- Improved field service automation
- Cost-effective route planning and mobility
- Improved field force management and load balancing
- Instant capture and storing of customer feedback and data
- On-field collection
Field Sales Operations
Salient Benefit
- Optimal sales leads allocation to field execs
- Improved Field Investigation and KYC
- Dynamic and digital status reporting
- Improved visibility real-time business metrics
- Instant capture and storing of customer feedback and data
- On-field sales lead generation
Onsite Service Provider
Salient Benefit
- Rule-based scheduling and job allocation
- Improved field agent mobility and reporting
- Location-aware job route planning saves cost
- Improved field agent performance hence satisfied customers
- Instant capture and storing of customer feedback and data
- On-field collection
Field Verification
Salient Benefit
- 100% digital and secured data
- Authenticated data for reporting
- Proof of field verification with multimedia data support
- Greater drivability and unmatched transparency for Background checks, accidental claims verification, Customer verification, field investigation, etc.