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Case Study – Trucking Dispatch Software Development

Trucking Dispatch Software Development for Trucking Deliveries and Dispatch Scheduling

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The Project, In A Nutshell

The client, a reputed Logistics & Transportation company from Canada, approached us for a cost-effective on-demand platform for shippers and truck drivers to fulfil each other’s requirement of shipping and transporting goods to the final destination.

The directive was to develop a simple, easy customer-centric platform where the customer can book a load that would directly go to the truck driver so that it can be used as a mobile service trucking dispatch software. The client also wanted that the system should work as a scheduling dispatching software as well as serve them as a freight broker software. They also wanted the system to be SAS based so that they could rent out this freight broker software whenever required.

Dreamztech Delivers Effectively, Yet Again!

Having earned an enviable reputation for ourselves as experts in this domain, DreamzTech took cognizance of every need of the client and developed a customized trucking dispatch software for them. This one-of-a-kind software works by allowing customers to book or schedule freight for delivery by means of pieces or skids. The trucks are tracked using GPS truck tracking systems using integration, which is available to the users via Google Maps. The driver of a truck can easily view the pick-up and delivery location in this dispatch routing software.

Catering to the need of the hour, we have also integrated this Trucking Dispatch Software solution with 3rd party tools and solutions like Stripe for payment and payout, AWS SES for mailing, Twilio for SMS service, Google API for Google Maps and for real-time truck tracking.

As a result of our efforts, the client was able to engage 30% more users and expand their network. This eventually attracted more drivers to register and consequently led to an increased revenue.

We recognized the potential of the industry globally

Our solution was aimed to make a mark in the global transportation management system (TMS) market that was valued at $5,467 million in 2019 and is projected to reach $11,367 million by 2027, registering a CAGR of 9.6% from 2020 to 2027. The transportation management system market size in North America is expected to reach a value of USD 443.72 million at a decelerating CAGR of 9.06%, during 2021-2025.

Key Challenges

Of course, some of the major pitfalls we had to take stock of while developing this trucking dispatch software solution included the following:

  • Freight brokers had to incur additional costs to maintain warehouses where the products were stored for driver partners to pick up for shipment.
  • Maintaining and tracking of all tasks manually resulted in a cumbersome, time-consuming and error- prone process. It also resulted in increased operational costs that directly impacted profitability.
  • Lack of transparency on tracking delivery truck, including the inability to provide proof of delivery in an automated manner.
  • Overhead to maintain financials and book-keeping with regard to settlement for delivery partners.
  • The manual process was unable to efficiently optimize the Empty Load per Mile.
  • The shipment could not be tracked while it was in transit, a leading cause of customer dissatisfaction.

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Dreamztech’s Solution To Make A Difference

As an added feather in our cap vis-à-vis our extensive working experience in this critical sector on the global arena, DreamzTech’s experienced delivery team worked closely with the client to understand their business requirements and finally emerged with this one-of-a-kind, custom-built and easy-to-use software for trucking deliveries.

Some of the major highlights include:

  • User-friendly mobile service dispatch software for load booking and scheduling resulted in increased overall customer satisfaction.
  • Transparency and real-time update by tracking delivery trucks during transit improves visibility, confidence and enhances the reliability of customers.
  • The highly automated work assignment and payment settlement through Stripe facilitated partner satisfaction and resulted in connecting with more partners.
  • This freight broker software led to increased revenue even through partner’s network.
  • Digitization of the processes and centralized data management resulted in data transparency and could easily cater to various compliance needs by furnishing the required data-based intelligent reports.
  • AI-based algorithm to assign the booking request is made available to a nearby truck that is free. This has resulted in minimizing Empty Load per Mile as well as cost-saving. It has also helped in minimizing the time between drop off and next load pick up, once again saving on cost and enhancing profitability.
  • The software is equipped with the latest technology such as Laravel, JQuery, HTML5, CSS3, Bootstrap, MySQL, Swift, Kotlin and others.
  • The state-of-the-art tools used include Stripe for payment, AWS SES for mailing, Twilio for SMS service, Google APIs for Google Maps and for real-time truck tracking

The Extended Features of the Dispatch Solution

This custom development was able to change the business fortunes of the client positively through some more attractive features, namely:

  • Door to Door pick up and Delivery:

    Users are able to book loads from this app which are picked up from the customer’s doorstep and delivered to the recipient address, thereby reducing the maintenance cost of having a warehouse for the products and goods.

  • Automated process:

    The fully automatic load booking process helps to improve productivity, reduce effort consumption and bring down operational costs.

  • Freight tracking:

    This provides complete visibility, transparency and real-time update to the users through map using Google API and API. The photographs of goods are uploaded before the pickup and after delivery to enhance the confidence and trust of the customers.

  • Driver payment settlement:

    The software employs an automatic payment settlement through Stripe that benefits the customers. The settlements can be scheduled weekly, bi-weekly or at monthly intervals depending on the partner’s need.

  • Instant or schedule booking:

    Our product allows customers to place booking request for instant pickup or schedule freight for delivery for any future date, ensuring customer satisfaction.

  • AI-based truck assignment:

    The AI-based algorithm assigns the booking request to the nearby available free truck, thus reducing Empty Load per Mile as well as saving on fuel and cost.

  • In-app wallet:

    The shipment tracking software has an in-app wallet option to pre-fill money into it. It also facilitates an easy and seamless booking process.

  • Asset tracking:

    This GPS truck tracking system tracks the truck’s live location using Google Map API throughout the delivery process, thereby providing the users the much-needed transparency regarding the movement and delivery of their goods.

  • Configurable rate matrix:

    This smart software has the ability to create rate matrix for various types of Truck, loads based on weight/height/width

  • Review & rating system:

    This logistics & transportation system has ‘Review’ and ‘Rating’ within the system for the customers to rate the delivery upon completion.

  • Analytics and reporting:

    We have packed this transportation management system with a wide array of Analytics to enhance the activity of the users. This also includes different type of reports based on sales, earnings, deliveries, payouts, etc.

Business Benefits

We are proud to state that our happy client is still reaping benefits galore thanks to our path-breaking efforts. Some of the noteworthy benefits include:



Over 30% increase in booking by users, thereby increasing the revenue of the company as well as the freight broker’s



Automated payment settlements to partners through Stripe saves almost 60% of time and reduces operational costs



The freight broker’s warehouse maintenance cost was reduced by 100%, thereby providing a fillip to the overall profitability



The overall productivity of the organization has increased by 12% thanks to the efficacy of this software

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