20% Less
Operational cost
25% Less
Cost per transaction
11% Increase
In repeat visits
19% Increase
In revenue from repeat customers
21% Increase
In order volume
100+ New Customer
Added to business
27% Less time taken
For order fulfillment
18% Less
Table cover time
About the Client
Name
Renowned Restaurant & Bar in Manchester, UK
Industry
Hospitality
Location
UK
Business
Restaurant & Hospitality
Project Overview — Smart hospitality solution with full-fledged restaurant and bar management system
During the pandemic and even after it, hospitality or restaurant industry is in the topmost list of most impacted businesses. And it is also the one to innovate the most and make maximum use of technology to revive once again. Our client sees an opportunity even during those hard times when the world was slowly coming back to normalcy post pandemic. He had a start-up business idea revolving around hospitality and restaurant industry. He wanted to launch a comprehensive and smart hospitality solution that could empower hospitality merchants focused on food and drinks businesses to be able to overcome the difficulties and maximize their revenue and make themselves ready for a high growth ride.
Thus the platform we build uses some of the new age technologies to equip the merchants with an end to end yet no brainer business solution in this age of information and digitalisation, staying connected and building strong, customer relationships.
Our focus is to create an affordable yet growth effective package of solutions strongly connected to each other and produce best result for our clients even though they are implemented with a modular approach.
The platform comes with an merchant portal for business rule setup, different industry standard user interfaces for role based business users and QR code based customer interactions to run a full scale business operation.
Solving hospitality business issues with Smart Hospitality Solution
The hospitality business owners especially the restaurateurs and bar owners faced a huge commercial setback due to covid-19 pandemic. It was even more difficult to operate during these times by adhering to the new compliance imposed on the industry and gain more profitability than ever before to makeup to the loss as quickly as possible. We analyzed the pain areas and curated the solution by integrating smart hospitality management system.
Business problems
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Restaurant industry most impacted by covid-19
The hospitality industry was worst hit by the pandemic. And the post pandemic contactless era needed restaurant industry to strongly follow social distancing rules and adherence to new normal compliances.
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It was difficult for Restaurants and bars to adapt to the new changes
Hospitality businesses faced difficulties to adapt to the new compliance requirements without making significant change in the operational methods. It seems almost impossible initially to completely shift the operations from manual to digital.
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Instant visualization of business data
It’s high time to visualize and analyse business data to take more effective business decisions.
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Costly tech-implementation
Shifting from manual to digital was challenging itself. The industry needed time to adapt to the new changes and hence it was a costly affair to implement new technology that could transform the hospitality industry.
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It was difficult to quickly onboard new tech solutions
There was a need of an end to end effective solution which can be onboarded quickly and get onto the revenue generation straight away.
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Need to maximize revenue generation
More focus was required than ever to maintain customer satisfaction and to increase revenue through them to make up the loss due to covid.
Business Benefits and ROI Gained
- The hospitality client visualized around 45% increase in profitability within a period of 6 months.
- The solution proved to be a game changer for the local restaurants and bars who were hit hard by the pandemic.
- Digital hospitality management solution ensures low operational costs and hence quick make up of losses due to pandemic.
- Online restaurant management solution boosts repeat orders due to ease of use and quick delivery.
- Smart table reservation module ensure that all tables are pre booked to ensure increase in order volume.
21% Increase
In order volume
100+ New Customers
Added to business
27% Less time taken
For order fulfillment
18% Less
Table cover time
20% Less
Operational cost
25% Less
Cost per transaction
11% Increase
In repeat visits
19% Increase
In revenue from repeat customers
Solutions provided by DreamzTech
Subscription based SaaS product suit
A low cost subscription based web technology driven modular platform to run regular business operations by adhering to covid guidelines.
Effective business operations
Separate and meaningful control panels for different business users contributing to daily business operations.
Analytical data visualization
Insightful graphical analytics of historical business data to measure business performance and make informed decisions.
Quick onboarding and adaptation
The platform offers quick and guided onboarding for a business and the easy to operate user interface allows immediate adaptation by the business users.
Contactless customer interaction
Globally accepted QR code based contactless technology for immediate customer engagement, services and payments.
Integrated loyalty Program
Integrated customer loyalty program and campaign connect capability to attract new and repeat business.
Online table reservation system
Quick and instant online table booking ensure that all tables are pre booked and hence increased revenue.
Key Features
Online Ordering & Fulfillment
The feature allows to receive online orders, payments, track fulfillment and customer orders.
Online Table Reservation
It allows the visitors to book or reserve their table/s online through the online reservation system.
Walk-in Queue Management
Effectively communicate and manage walk-in customer queue and waiting time.
Pre-order & Prepay
Receive prepaid pre-order(s) against reservation(s) and fulfill orders on customer arrival.
Contactless Dine-in
Smart contactless order management system allows the customers to experience contactless ordering, payment and checkout right from their table(s).
Contactless Bar Tab
Unique contactless bar tab allows merchants to smoothly manage their bar counters and customers.
Order Dashboard
Merchants can view and manage all incoming orders from different ordering channels using web based order dashboard.
Point of Sales
Run your dine-in operation using Main and Pocket POSs (available for Windows and Android).
Tele-order Terminal
The feature allows restaurant merchants to convert telephonic order(s) to online, track payments and fulfillment in real-time.
Delivery Partner App
Delivery partners and riders can easily manage all delivery requests using mobile app. Both iOS and Android apps are available.
Delivery Fleet Dashboard
The feature allows merchants to view, assign/re-assign orders to delivery partners in real-time automatically or manually.
Customer Loyalty Program
Loyalty program module integrated within the solution allows the merchants to run their own branded loyalty program to reward their customers and attract more business.
Online Campaign Management
The feature allows the merchants to connect with desired target audience by running promotional campaigns and increase customer retention.
Real time notifications
The system comes with real time notifications and sms services that send alerts and notifications for orders, delivery, payments and other transactions.
Business Reports
The feature allows restaurants to generate their business reports in the blink of an eye. Our integrated report management solution allows merchants to view, download and export their desired informative business reports.
Analytics Dashboard
Merchants can take advantage of the graphical analytic reports to make better and informed business decisions.
How DreamzTech helped and ensure end-to-end solution
Industry Research & Scoping
Our Industry research team along with our beta client gathered problem arrears and the Product Managers created practical business use cases. The solution scope of the product suit is derived and documented with periodic review discussions and brainstorming sessions.
Project Planning and Execution
The dedicated team assigned to the project analyzed the objectives of the project and the probable solutions to determine technologies to be used, database structure, data flow, and microservices. We segregated the project into multiple phases with separate deadlines.
UAT and Deployment
Our team consisting of Product Managers, Tech Leads, Designers, Developers, and Quality Analysts worked with the beta client for over 6 months. The team delivered along with several new enhancements following Agile methodology for technology implementation with continuing support.
