Cost per transaction
In repeat visits
In revenue from repeat customers
In order volume
Added to business
For order fulfillment
Table cover time
During the pandemic and even after it, hospitality or restaurant industry is in the topmost list of most impacted businesses. And it is also the one to innovate the most and make maximum use of technology to revive once again. Our client sees an opportunity even during those hard times when the world was slowly coming back to normalcy post pandemic. He had a start-up business idea revolving around hospitality and restaurant industry. He wanted to launch a comprehensive and smart hospitality solution that could empower hospitality merchants focused on food and drinks businesses to be able to overcome the difficulties and maximize their revenue and make themselves ready for a high growth ride.
Thus the platform we build uses some of the new age technologies to equip the merchants with an end to end yet no brainer business solution in this age of information and digitalisation, staying connected and building strong, customer relationships.
Our focus is to create an affordable yet growth effective package of solutions strongly connected to each other and produce best result for our clients even though they are implemented with a modular approach.
The platform comes with an merchant portal for business rule setup, different industry standard user interfaces for role based business users and QR code based customer interactions to run a full scale business operation.
The hospitality business owners especially the restaurateurs and bar owners faced a huge commercial setback due to covid-19 pandemic. It was even more difficult to operate during these times by adhering to the new compliance imposed on the industry and gain more profitability than ever before to makeup to the loss as quickly as possible. We analyzed the pain areas and curated the solution by integrating smart hospitality management system.
The hospitality industry was worst hit by the pandemic. And the post pandemic contactless era needed restaurant industry to strongly follow social distancing rules and adherence to new normal compliances.
Hospitality businesses faced difficulties to adapt to the new compliance requirements without making significant change in the operational methods. It seems almost impossible initially to completely shift the operations from manual to digital.
It’s high time to visualize and analyse business data to take more effective business decisions.
Shifting from manual to digital was challenging itself. The industry needed time to adapt to the new changes and hence it was a costly affair to implement new technology that could transform the hospitality industry.
There was a need of an end to end effective solution which can be onboarded quickly and get onto the revenue generation straight away.
More focus was required than ever to maintain customer satisfaction and to increase revenue through them to make up the loss due to covid.
A low cost subscription based web technology driven modular platform to run regular business operations by adhering to covid guidelines.
Separate and meaningful control panels for different business users contributing to daily business operations.
Insightful graphical analytics of historical business data to measure business performance and make informed decisions.
The platform offers quick and guided onboarding for a business and the easy to operate user interface allows immediate adaptation by the business users.
Globally accepted QR code based contactless technology for immediate customer engagement, services and payments.
Integrated customer loyalty program and campaign connect capability to attract new and repeat business.
Quick and instant online table booking ensure that all tables are pre booked and hence increased revenue.
The feature allows to receive online orders, payments, track fulfillment and customer orders.
It allows the visitors to book or reserve their table/s online through the online reservation system.
Effectively communicate and manage walk-in customer queue and waiting time.
Receive prepaid pre-order(s) against reservation(s) and fulfill orders on customer arrival.
Smart contactless order management system allows the customers to experience contactless ordering, payment and checkout right from their table(s).
Unique contactless bar tab allows merchants to smoothly manage their bar counters and customers.
Merchants can view and manage all incoming orders from different ordering channels using web based order dashboard.
Run your dine-in operation using Main and Pocket POSs (available for Windows and Android).
The feature allows restaurant merchants to convert telephonic order(s) to online, track payments and fulfillment in real-time.
Delivery partners and riders can easily manage all delivery requests using mobile app. Both iOS and Android apps are available.
The feature allows merchants to view, assign/re-assign orders to delivery partners in real-time automatically or manually.
Loyalty program module integrated within the solution allows the merchants to run their own branded loyalty program to reward their customers and attract more business.
The feature allows the merchants to connect with desired target audience by running promotional campaigns and increase customer retention.
The system comes with real time notifications and sms services that send alerts and notifications for orders, delivery, payments and other transactions.
The feature allows restaurants to generate their business reports in the blink of an eye. Our integrated report management solution allows merchants to view, download and export their desired informative business reports.
Merchants can take advantage of the graphical analytic reports to make better and informed business decisions.
Our Industry research team along with our beta client gathered problem arrears and the Product Managers created practical business use cases. The solution scope of the product suit is derived and documented with periodic review discussions and brainstorming sessions.
The dedicated team assigned to the project analyzed the objectives of the project and the probable solutions to determine technologies to be used, database structure, data flow, and microservices. We segregated the project into multiple phases with separate deadlines.
Our team consisting of Product Managers, Tech Leads, Designers, Developers, and Quality Analysts worked with the beta client for over 6 months. The team delivered along with several new enhancements following Agile methodology for technology implementation with continuing support.