Facility manager achieves 42% reduction in cost overruns through one comprehensive facility management solution

3.2 M+

Sales Generated


Increased order processing


Active Clients


Cost Reduced

About the Client


A renowned facility management solution provider for enterprise clients


Facility Management




Provide Facility Management Solution

Project Overview — Complete work order management, monitoring and distribution through One comprehensive facility management solution

Modern businesses that deal with multiple vendors, contractors and subcontractors, need to integrate with various third party devices for smooth workflow and operations. Facility managers hence find it extremely difficult to manage
everything through a single window. For most facility managers, order processing, monitoring and distribution of work is a nightmare, specially when they are dealing with a number of service providers, vendors, contractors
and ground workers. And business objectives can’t be achieved through manual handling of such tasks. In such scenarios, business efficiency is achieved only through an automated , timely, accurate and proper monitoring of all
work orders and operations.

Our client has to deal with a number of facilities and hence they wanted to develop a fully automated facility management solution that not only allows to record their operations but also integrates with the system of existing
customers and third-party vendors to automate the order processing.

The platform also comes with an automated facility management and monitoring tool that gives access to subcontractors and ground workers via dedicated access accounts or specialized mobile apps and the system automates the distribution
of the orders between the parties once it is registered by their customer.

One integrated facility management solution for multiple business challenges

Facility managers often face a number of challenges while maintaining a facility. Modern day facility management solutions comes with multiple features but the problem arises when it comes to integrate your system with multi third
party devices for smooth business operations.

The automated facility management with order processing and monitoring tools help to efficiently track, manage, and report on work orders, preventive maintenance, field services, assets, and other day-to-day business operations.

The solution also comes with a mobile application that allows customers to raise concerns and submit support tickets in real-time.

Business problems

  • Lack of a singular and integrated system

    There are top notch facility management solutions in the market but all softwares can’t be customized as per specific business needs.

  • Absence of a proper monitoring tool

    Absence of a unified Ordering System and Monitoring Tool for their business verticals. Also Real Time Order Monitoring and Status update tools were not available.

  • Disjointed system

    The client was struggling with managing three different management software for the three business verticals they have namely -Electrical; Heating, ventilation and plumbing; Finishing trades. A disjointed maintenance
    management system was causing them time and cost overruns.

  • Mobile compatibility issues

    Multi featured complex monitoring and reporting dashboard usually comes in web and tablets and lacks mobile compatibility. And unavailability of mobile platform leads to missing on the go access to information,
    lack of notification and important alerts and zero ability to submit support tickets and problems in real-time.

  • Missing proper tracking system

    The client’s system was missing real-time tracking of job and order processing status. Lack of analytical data makes it difficult to determine and monitor the health of facilities, assets and equipments.

Business Benefits and ROI gained

  • One comprehensive facility management solution for complete work order management, monitoring and distribution.
  • Integration with SAP enables one tap import of work orders and data
  • One tap import of data saves manual tasks and cost overruns
  • Integrated order processing and monitoring tools improves productivity
  • Easy integration with third party tools of subcontractors leads to hassle free work order management
  • Mobile application for subcontractors and ground workers improves work order distribution

3.2 M+

Sales Generated


Increased order processing


Active Clients


Cost Reduced

Solutions provided by DreamzTech

Comprehensive, customizable and secured facility management System

Simple, flexible, and secured system to manage orders/jobs and execution of orders by the subcontractors. The solution makes it easy to collaborate among the subcontractors for common jobs. Hassle free reporting of orders,
jobs, tracking and monitoring all in one solution.

Preventive maintenance solution with real time tracking

Constant monitoring of the ongoing tasks and keeping track of real time downtime and failures. Automatically scheduling service tasks and generating the necessary work orders for the same.

Allocation of space and floor plan

Space allocation along with a defined floor plan helps avert damages in case any fault is detected within the facility. Iot sensors installed within the facility helps track and identify the exact location of any fault just
preventing any downtime and losses due to accidents.

Real time notification

Real time notifications ensures a quick and timely update of tasks. By using real-time notification the business process and decision making become very quick, correct, and effective. Ensure team accountability with real-time
updates, alerts, and notifications.

Reports, Insights and Analytics

Automated reports on work orders, maintenance requests, inspections, field services, and other day-to-day processes with KPIs in real-time. Centralized dashboard for analyzing parameters like performance, analytics, work orders,

Mobile-centric Digitized Workforce

Automatic routing of tasks, requests, work orders etc to the appropriate person. Mobile application helps to set up or approve work orders, event and schedule requests all in real time and on the go.

Key Features

How DreamzTech helped and ensure end-to-end solution

Requirement Gathering and Analysis

Onshore Business Analysts from DreamzTech interviewed stakeholders from client premises and gathered requirements for the project. They worked with offshore Business Analyst and Solution Architects for analyzing the business objectives
as discussed with the client.

Project Planning and Execution

The dedicated team assigned to the project analyzed the objectives of the project and the probable solutions to determine technologies to be used, database structure, data flow, and microservices. Agile Project plan and backlog
document and sprints are planned.

UAT and Deployment

Our team consisting of Project Managers, Tech Leads, Designers, Developers, and Quality Analysts have been working with the client for 6+ years and delivered multiple versions of the platform along with several new enhancements
following Agile methodology for technology implementation with continued support since its first release in 2016.


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