Smart Schedule & Dispatch
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Customers tickets logged for assignment.
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Auto Dispatcher can automatically assign calls to the field employees based on zip code or territory definition or nearby location or availability.
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Field employee gets notified about the activity to be done on the mobile.
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Back office employees can manually re-assign if the current field Employee cannot make it on time / stuck on the previous call / rejects the job for any reason.
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Back office/ Manager can monitor TAT, completion and other metric based on the real-time update we get from the field employee.
Benefits:
- Streamlined and Efficient work allocation
- Improves Field Employee Productivity
- Handle Large volume of Visits/Calls
- Increased Customer Satisfaction
- Manage Delays or Reassignment efficiently
- Instantly communicate availability of Field employees for adhoc calls
- Field users Schedules on mobile
Mobile Workforce Management
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Field employee downloads the app
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App automatically gets all the information required for offline use.
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Employee performs activities based on the information available on his device.
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App geo tags and time stamps the information captured from the field employee.
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App automatically uploads all the information back to the cloud whenever the network is available.
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App geo tags and time stamps the information captured from the field employee.
Benefits:
- Streamlined and Efficient work allocation
- Improves Field Employee Productivity
- Handle Large volume of Visits/Calls
- Increased Customer Satisfaction
- Manage Delays or Reassignment efficiently
- Instantly communicate availability of Field employees
Field Service Management
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Automatically / Manually assign service calls to field agent.
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Field agents gets all the service calls on mobile.
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Field agent visits service location.
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Complete the service and complete all the reporting formalities and heads to the next call.
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Manger/Back office with real time updates from field can monitor and track the progress of service calls.
Benefits:
- Improved First Time Fix Rate
- On time completion of Service Jobs
- Improved Customer Satisfaction
- Reduced operational cost
- Increased employee productivity
- Improved Visibility of Field Activities
Delivery Management
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Manager creates and allocates the delivery job to the delivery executive.
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Mobile app automatically downloads delivery details.
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Delivery executive visits the customer location, delivers the goods.
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Delivery executive captures proofs of delivery and marks the job as complete.
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Manager gets near real time update about the field employees delivery.
Benefits:
- Great cost reduction
- Improved visibility for informed decision making and complete visibility into your field operations
- Near real time tracking of field force with location based notifications
- Improved field force efficiency
- Minimizing time wastage
Notifications, Alerts & Messaging
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Automatically / Manually assign service calls to field agent.
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Field agents gets all the service calls on mobile.
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Field agent visits service location.
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Complete the service and complete all the reporting formalities and heads to the next call.
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Manger/Back office with real time updates from field can monitor and track the progress of service calls.
Benefits:
- Better descision making with real-time alerts of operational data through SMS and Emails
- Instant visibility of missing TAT for enabling corrective actions
- Greater visibility of all activities with instant alerts
- Greater customer satisfaction as all actions are informed in advance
- Improved effeciency due to greater compliance
Field Data Capture and Offline Capability
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Manager defines the data capture templates.
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Mobile app downloads the data capture templates.
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Employee visits the data source.
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Collects various kinds of multimedia data like pdf, signature, pictures, videos. Fills the data and saves from his/her mobile device.
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Mobile app syncs data back to the cloud.
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Manager gets the real time feed of filled form data.
Benefits:
- Great Improvement in the filed data capture process
- Structured methodology for your field worker to collect the data in the field
- Elimination of double data handling between your field worker and your office
- Elimination of data entry errors and omissions
The Perfect Fit For Your Business
The modern, intuitive ERP system developed by DreamzTech is a collection of automation tools for every operation in your organization. Empower teams and delight customers while you focus on the Future.
CORE MODULES
The CRM
Optimized Supply Chain Management
KEY FEATURES
- Gap Analysis: Suppliers, Vendors, Retailers, and customers - all under a roof to ensure minimal supply and demand gap.
- Automatic Reorders: Get auto replenishment suggestions on individual products being consumed. Reorder to best quotation.
- Mobilize Stock: Easily identify products that are having lesser demand. Provide discounts, offer and start campaigns against these.
- BI Dashboard: Have KPI right at your fingertips with the BI dashboard. View and compare revenue and product performance between quarters.
Job Tracker
KEY FEATURES
- Workforce Job Assignment
- Schedule jobs with Auto Reminders
- Map-based Job view & route planner
- Job-status visualization
- Productivity Report
AVAILABLE ON
Marketing Tools
KEY FEATURES
- Newsletter and Email Campaigns
- Statistics with Serviced Information
- Daily Summary email for Open Statistics
- Landing Pages
- Webform
Inventory
KEY FEATURES
- MULTI WAREHOUSE: Manage and maintain multiple warehouses and strategically assign them to locations.
- BARCODE LABELS: Print barcode labels for any item in inventory. Scan to check in or checkout or for reconciliation.
- BUNDLES, VARIANTS: Inbuilt concept of product variants, bundles, kits and to facilitate consumer needs.
- INVENTORY REPORT: Get stock reports, low inventory alerts and key sales information from anywhere.
Purchase
KEY FEATURES
- SUPPLIER MANAGEMENT: Manage suppliers, terms and agreements from a single point. View historical purchase prices.
- QUOTATION AND PURCHASE: Use Rate Charts and Vendor Lists to create quotations. Send PO to selected vendor based on optimum quotation.
- GRN AND INVOICING: Based on PO Terms, invoices can be paid to vendor and Good Received Notes (GRN) will be generated.
- LANDED COST: Determine the actual costs by leveraging the platform’s sophisticated landed cost module.
Sales
KEY FEATURES
- ORDERS FUNNEL: Create and manage orders coming from multiple sources and different verticals from a single point.
- PRICING CONTROL: Maintain prices for products, details of discounts and store historical benefits given to special customers.
- INVOICING: Generate professional sales invoices from any template and send it to all parties in a minute.
Accounting
KEY FEATURES
- ACCOUNTS INTEGRATION: Seamlessly integrate with Quickbooks and Xero, the leading accounting software packages. Helps you to perform and track financials hasslefree.
- MULTI CURRENCY: The ERP system supports all major currencies so you can spread your business globally.
- PRICING CONTROL: Maintain prices for products, details of discounts and store historical benefits given to special customers.
- ACCOUNTING REPORTS: Track accounts payable and receivable reports in real time for vendors and customers with differing currencies.
Beyond the Solution
PERSONALIZED DEVELOPMENT
We understand that each business in unique and so are the solution requirements. DreamzTech is open to any kind of customization according to your needs.
FASTEST IMPLEMENTATION
With a team of over 250 developers, SMEs and architects, we can implement our ERP system in any business within a matter of days. We take care of infrastructure.
DEDICATED TEAM
A dedicated team headed by an Account manager will guide and train your team whenever you need. We provide 24x7 support for upto 90 days after implementation.
FREE CONSULTING
We care for your business as much as you do. Our SMEs have spent years researching on evolving market needs for an ERP software. Consultation is offered free of cost.