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Lone Worker Security and Operations Platform

Lone Worker Security and Operations Platform

Case Study

Industry

  • Security & Workforce Safety Technology

Services Provided

  • Web-based SaaS development, Device Management, E-learning System, Notification System, Digital File Management, Reporting Automation, Role-Based Access Control
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Lone Worker Security and Operations Platform
Lone Worker Security and Operations Platform
Lone Worker Security and Operations Platform
Lone Worker Security and Operations Platform
Lone Worker Security and Operations Platform
Trusted By Startups, SMBs to Fortune 500 Brands
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Overview

Reliance High-Tech, a leading UK-based security service provider, offers advanced lone-worker safety devices to clients across various sectors. With increasing demand for digitization and streamlined operations, the company partnered with us to design and build a secure, scalable, and feature-rich platform to digitally manage its full ecosystem, from user onboarding and e-learning to device tracking, maintenance, and reporting. The result was a powerful, cloud-enabled web platform tailored for workforce safety and operations management, combining digital device administration, training tools, data analytics, and communication in one unified interface.

Business Objective

  • Enhance operational efficiency across thousands of lone-worker devices
  • Centralize training, device tracking, alerts, and document storage
  • Offer a secure and modular system based on client organizations
  • Ensure real-time visibility and self-service capabilities for client companies
  • Automate data-driven reports and device maintenance schedules

Key Modules Delivered

Role-Based Access & Authentication

  • Azure AD and internal authentication options
  • Access control based on client company and user roles

Custom Dashboards

  • Personalized dashboards based on company-level and user-specific roles
  • Real-time visibility into device status, alerts, training progress, and notifications

Admin Panel

  • Manage client companies, users, roles, apps, modules, and domains
  • Control access permissions, create and manage dynamic forms
  • Administer course content, exam structures, help content, and news

News & Notification Center

  • Company-specific alert center for updates, webinar links, system alerts, and urgent broadcasts

Security Maintenance Center

  • Track device-level maintenance (planned/unplanned)
  • Visualize performance and service data via charts and tables

E-Learning Platform

  • Deliver training content and interactive exams
  • Award signed, downloadable certificates upon course completion

MI & Reporting Tools

  • Monitor device status and alerts centrally
  • Generate custom reports or schedule automated report deliveries to stakeholders

Digi-Locker

  • Secure storage module for organizing and accessing documents and files
  • Tracks file access history including views and downloads

Self-Service Portal

  • Manage users, escalation groups, and company-specific devices
  • Allows client-side administrators to independently configure devices

Mapping Module

  • Real-time and historical location tracking for devices
  • Supports event-based location history, geofencing, and multi-device view

Outcomes & Success Metrics

Success Metric Before Platform After Platform
Device Maintenance Turnarounde Manual & Delayed < 12 hours average
Training Completion Rate < 60% 95%+ within 7 days
Report Generation Time Manual, weekly Real-time + Scheduled
Incident Response Coordination Time ~24 hours < 3 hours
Self-Service Task Completion Not Available 100% role-based enabled

Conclusion

By integrating advanced lone-worker protection systems with robust cloud-based applications, Reliance High-Tech transformed the way it delivers safety and support services to clients. The platform not only reduced operational overhead but also boosted training adoption, improved incident visibility, and empowered clients through real-time self-service tools. This case study demonstrates our expertise in developing scalable SaaS platforms in the security technology industry, capable of enhancing worker safety, compliance, and operational control.
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