Revolutionizing Multi-Brand Travel & Hospitality: A Tailored Odoo 18 ERP Success Story

Case Study

DreamzTech empowered a leading hospitality and travel group with a customized Odoo 18 ERP system, unifying multi-brand operations across cruises, resorts, and retail to boost booking automation, financial accuracy, and customer engagement.

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Simplifying Bookings, Finance, and Customer Experience

Overview

DreamzTech Solutions implemented a customized Odoo 18 ERP platform for a diversified hospitality and travel group operating across inbound and outbound travel, river cruises, eco-resorts, beverage retail, and lifestyle brands. The project aimed to centralize operations across departments—sales, bookings, customer service, finance, inventory, and marketing—by replacing legacy workflows with an integrated ERP system powered by modern automation and secure, scalable architecture.

Booking Engine Integration

Fully interactive online booking flow embedded across five brand websites.
Real-time cruise/tour availability, customer login, itinerary selection, and secure payment gateway.

Odoo CRM & Sales

Centralized lead capture, follow-ups, automated quotation generation.
Custom forms for tour packages, deals, and promotions.

Tour Planning & Reservation Management

Calendar-based tour planning and resource scheduling.
Booking lifecycle control with cancellation, refund, and rebooking logic.

Purchase, Inventory & PoS

Product and ingredient tracking for the retail/beverage vertical.
Store-specific stock management and reordering logic.

Accounting Module

End-to-end management of vendor payments, invoices, payment reconciliation.
Custom reporting dashboards and real-time financial overview.

Email Marketing

Automated campaigns and segmentation based on booking behavior.
Integration with CRM for upsell and loyalty outreach.

Custom Workflows & Roles

Defined user roles such as tour managers, reservation clerks, accountants.
Mobile-friendly UIs and dashboards tailored per role.

Security & Hosting

Deployed on Odoo.sh with secure user management.
Two-factor authentication (2FA) and GDPR-compliant data handling.

Booking Automation

Reduced booking confirmation cycle by 60%.

Operational Visibility

100% visibility across bookings, stock, and accounting in real time.

Customer Engagement

45% email open rate via targeted email marketing.

Financial Accuracy

95% reduction in reconciliation errors.

Speed to Go-Live

Completed ERP launch across five brands within 3 months.

User Training Adoption

100% trained users onboarded within 2 weeks.

Conclusion

DreamzTech’s Odoo 18 ERP implementation unified the client’s multi-brand operations across hospitality, travel, and retail verticals. With booking automation, customer lifecycle visibility, and financial control, the solution created a single digital infrastructure for growth, compliance, and customer satisfaction. This project is a model for how customized Odoo solutions can support modern, diversified travel and lifestyle businesses.

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