How do we work
We do not offer one-size-fits-all services as we know that each of our clients is different and so are their requirements. We follow the following steps so that we deliver what they want:
We start the process by getting a detailed idea of what the customer’s business is all about. Their existing processes, ambitions, visions and challenges everything matters a lot when making the ideal solution. We carefully listen to what our customers have to say, ask questions in case of any queries, provide ideas that we think is best for them and challenge them by providing a feature-rich strategy that can meet their prerequisites.
Proposal for a project
With the immense knowledge that we acquire from our customers, we prepare a formal proposal document. The document encompasses the way that we intend to work and it also allows the customers to know the feature-set that we promise them in the solution. Estimated costing, estimated timescales and other forecasted estimates are also outlined in the proposal.
When we get the go-ahead signal, we start the planning phase. one of the most collaborative parts of a project is planning. As customers, you might want to know everything that we do during the development stage, thus we need to stay connected. we offer a single point of contact which will help each of our customers to stay associated. With the help of documentation that ensures daily or weekly work status and days of meetings, the customers can track our progress on a regular basis. Also we create a prototype that can help our customers to visualise how everything would work. A complete functional specification document is also prepared that allows the customers to know every single detail and aspect of the software.
After the approval of design stage, our software developers begin with software development. Our in-house team of experts and professional handle software development. As we have a talented pool of experienced developers in the house, we do not outsource any development work. With the combination of best technical platforms, we ensure delivery of a high quality software product.
Extensive quality assurance processes and testing allows us to test all design aspects as well as the codes all throughout the development stage. On completion of the application, a final round of testing on the software is performed. UAT testing or User Acceptance Testing is done to ensure that the software is free from bugs or any other issues. This pseudo-live environment testing also allows us to know whether the software is robust for a day-to-day use or not.
Support and assistance
We ensure comprehensive support for every new software that we create before or after the launch. Our priority is to fix bug, assist our customer with any unfamiliarity in functionality and access every issues that is sent through online help desk or telephone or email.