US based telehealth consultation provider grows by 20% during the first year of launch of it’s cloud based telemedicine app


Active Users


Physician Registered


Appointments Booked


Growth In Revenue YoY

About the Client


A US based telehealth consultation provider


Healthcare (Telehealth, Consultation)




It provides interactive telemedicine and virtual care platform

Project Overview — Interactive telemedicine and virtual care platform

There are a lot of telemedicine application available around and each one has its own unique features, compliances and licensing models. However, our client, a renowned telehealth service provider from the US, wanted to develop
a cloud based web and mobile application for telehealth consultation, with both audio and video features, where user can simply sign in and book an appointment by posting their current medical condition and previous case

The application allows user to make an appointment by setting up all their current medical records and medical history after registration. The user has the option to book a slot for appointment based on their preferences like
date and time preference, current condition , current location etc.

User can opt for any mode of telehealth consultation – video or audio consultation. Once an appointment is booked by the user, it can be then picked up by any available doctors. The doctors can either accept or reject the appointment
after reviewing the patient records and past history. If rejected, the appointment is unlocked and can be picked up by another doctors who are available.

Once accepted, during the video or audio consultation, doctors will have provision to prepare their treatment plan which will be then saved under the patient’s medical history. During the consultation, the doctor can access
any past medical history or treatment plan if needed.

Telemedicine Consultation through web and mobile application

Post pandemic world sees a greater demand for a virtual way to consult with healthcare providers. Telemedicine allows patients to consult with the best doctors from around the world. The application we built, makes it so easy to consult with physicians from the comfort of user’s home and with a click of a couple of buttons, which is of immense help especially for elderly people.

Tele Medical App Issues presented

  • Usability issues and bad user experience

    The registration and consultation process of most telemedicine app is complicated with several steps to follow

  • Lack of In App Audio Video consultation

    Most telemedicine app provides phone number to consult with physicians without in app audio/video facility.

  • Lack of digital prescription and treatment plan

    Most telemedicine app users use pen and paper to make a treatment plan for their patient and send them over image sharing media such as Whatsapp or Telegram.

  • Does not accept Insurance as payment

    Most telemedicine app does not accept insurance as a payment which forces users to pay using cash or plastic money.

  • No Medication tracker

    Most telemedicine app does not have a proper medication tracker for patients and doctors for future reference.

  • Managing appointments was difficult

    Most telemedicine app does not have an option to transfer the appointment to another doctor in case the patient is not the right match for the doctor or vice versa.

Business Benefits Achieved

  • Comfortable teleconsultation from the comfort of home increases popularity of the telehealth provider.
  • Improved user experience and appointment booking ensures happy and repeat visitors.
  • Schedule management allows doctor to schedule their day and attend to more serious patients.
  • Insurance payment option ensures that the service provider gets timely payments and also repeat appointments.
  • Overall growth of 20 % during the first year of launch of the app.

1500 +

Active Users

400 +

Physician Registered

2600 +

Appointments Booked


Growth In Revenue YoY

Solutions provided by Dreamztech

Easy to set up application process

The module allows patients to have a one time preference setup while booking an appointment, where they can fill all their medical, personal and payment information. With only very few options to answer, user can book an
appointment as all other informations are already available.

In app Audio/Video consultation with In-built chat

Patients can directly interact with the doctors via audio or video consultation mode without the need to share their personal information like phone numbers or whatsapp numbers. All communication are done digitally maintaining
users privacy.

Ai based doctor recommendations

The application suggests names of doctors most suitable for treating a particular disease based on the symptoms, keywords and details of the ailment provided by the patient while booking an appointment.

Push notifications and medication tracker

The application keeps records of medications for future reference and sends out push notifications as reminders for patients to take their medicine on time.

Digital prescriptions and In App treatment plan

During the consultation physicians can make treatment plan with the help of the treatment plan module which automatically generates a reports and get stored under the user’s account.

Insurance as payment

The application integrated with third party services, connects your insurance details over api and accepts that as payment method.

Key Features

How DreamzTech helped and ensure end-to-end solution

Requirement Gathering and Analysis

Onshore Business Analysts from DreamzTech interviewed stakeholders from client premises and gathered requirements for the project. They worked with offshore Business Analyst and Solution Architects for analyzing the business
objectives as discussed with the client.

Project Planning and Execution

The dedicated team assigned to the project analyzed the objectives of the project and the probable solutions to determine technologies to be used, database structure, data flow, and microservices. For developing an application
compatible with Android and iOS, we planned to segregate the project into multiple phases with separate deadlines.

UAT and Deployment

Our team consisting of Project Managers, Tech Leads, Designers, Developers, and Quality Analysts worked with the client for over 5 months. The team delivered along with several new enhancements following Agile methodology for
technology implementation with continued support.


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