1000+
Condo Residents
15+
3rd Party Services
4
Premium Properties
$500K+USD
Worth Transactions Processed
About the Client
Name
Renowned IT Systems Integrators and Solutions Providers.
Industry
Facility Operations Management
Location
USA
Business
IT Systems Integrators and Solution Provider
Project Overview
The client from US wanted a comprehensive cloud based Property Management System ( PMS) which would come with next-gen capabilities to help them automate and streamline daily operations, improve overall efficiency and maximize revenue and more happy tenants.
Some of the key elements of day to day property management, that they were looking to build in their PMS were-
– Booking management solution
– Front desk operations management
– Utility management solution
– CRM and customer data management
– Housekeeping management solution
– Accounting, billing and revenue management
– Smart home automation services and
– Concierge services management
The Property Management Solution would manage their entire residential sites easily by getting all the information at a central database and clear visibility of all information of residents and operations. The property manager can manage apartment information, get access to each unit information in each tower/apartment and access to parking information for each unit.
The PMS has powerful features to set up and configure food and beverages counters, spa, dedicated concierge, maintenance requests and utility billings and the residents can easily check availability and book by making payments online.
Residents get progressive web apps to control their visitors, connect with smart home controllers apps and order food and other services, make bookings and payment, request valet and more.
Solving Property Management Issues with end to end Property Management Solution
For a housing and real estate project to be successful, the key is to keep tenants and residents happy. And to ensure client satisfaction, property managers need smart property management system. However, there are still challenges that many property managers face in day to day operations.
Business problems
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Existing property management systems do not cover all the desired features.
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Need for a centralized computer system to map various aspect of day to day property management operations.
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Need for seamless integration with third party apps.
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Lack of a consolidated view of tenants’ information.
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Cumbersome process of tenants service requests and complaints handling.
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Difficulty in collecting Utility Payments, HOA Payments and Reminders.
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Need for automation for quick operations.
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Constant Need for enhancing guest experience.
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Providing a comprehensive direct booking system for utilities.
Business Benefits and ROI gained
- One centralized system for complete property management.
- Seamless integrations and improved resident’s communication and concierge services.
- Revenue generation through vendors’ services commission.
- Integrations with smart home providers like Lutron Caseta, SONOS, Somfy, NEST to access their apps and enable home automation.
- Integrated with Salto Access to grant the visitor access to the resident’s units.
- Integration with payment gateways like Stripe, Paypal, and Netevia and QuickBooks for Accounting.
1000+
Condo Residents
15+
3rd Party Services
(Spa, Restaurants, Diners)
4
Premium Properties
SLS Lux, Miami, Armani Casa, Miami
Brickell Heights
$500K+USD
Worth Transactions
Processed
Solutions provided by DreamzTech
COMPLETE PROPERTY MANAGEMENT SYSTEM
Development of a A multi-tenant system, where property admin can onboard and manage their property, manage users, their roles and permissions, segregate duties and manage residents’ information.
UTILITY MANAGEMENT SOLUTION
Property Managers are able to provide utility services to residents and enable/disable services based on availability. Using this, one can create a listing of Menu for Restaurant, Spa and other utility services.
VALET PARKING
Residents can see their vehicles in the parking and create Valet request for parking using the app.
DIRECT BOOKING SYSTEM
Residents can browse the menu and place orders and will receive order status updates notification on the app. Using the app, residents can make payments using their cards with Payment gateways like Stripe, Paypal, Netevia
CONCIERGE REQUESTS
Residents can make requests to the concierge and based on the request, service will be handled and payments can be made based on the findings of concierge / technician through utility bills.
SMART HOME CONTROLS
The solution provides integration with some smart home providers like Lutron Caseta, SONOS, Somfy, NEST to access their apps and enable home automation.
Key Features
Multi-tenant solution
One solution that manages multiple tenant profiles, bookings, their requests, suggestions, complaints etc.
Resident Information Management
Complete resident profile with detailed information about them.
Utility Billing and Payments Management
Seamless integration with various payment gateways for secured payments.
Concierge Services Booking Management
Comprehensive solution that allows management of concierge services, with complete records of the services.
Vendor Services Management
One solution for all vendor requests, services provided, billings, payments , complaints and related queries.
Smart Home Automation Integration
Integration with smart home providers like Lutron Caseta, SONOS, Somfy, NEST to access their apps and enable home automation.
How DreamzTech helped and ensure end-to-end solution
Requirement Gathering and Analysis
Onshore Business Analysts from DreamzTech interviewed stakeholders from client premises and gathered requirements for the project. They worked with offshore Business Analyst and Solution Architects for analyzing the business objectives as discussed with the client.
Project Planning and Execution
The dedicated team assigned to the project analyzed the objectives of the project and the probable solutions to determine technologies to be used, database structure, data flow, and microservices. A Web solution designed and developed with Progressive Web App for Residents.
UAT and Deployment
Our team consisting of Project Managers, Tech Leads, Designers, Developers, and Quality Analysts worked with the client for over 3 months. The team delivered along with several new enhancements following Agile methodology for technology implementation with continued support.
