increase in booking
real time inventory updates
reduction in booking time
customer satisfaction
The client is a leading Limousine car rental service provider from Germany and they realizes that there has to be a consortium of similar car rental service providers to exchange and share trips and grow their customer database
through a network of strong car service providers.
Hence they wanted to build a luxury car rental service portal, targeting all the car rental service providers to onboard their esteemed clients who can book the car rides for private, official or other travel purpose. The platform
also provides the other car service providers to partner up and create a consortium.
Customer can book the ride with the help of mobile app and able to provide review and ratings after the ride is completed.
Car service provider manages all their customers, drivers, partners, cars, bookings, ride assignment, invoice management and reporting through the web portal.
Car service providers can share their ride request to other partner providers if they are unable to take any booking. They can also share the ride request into the marketplace where the ride request is visible for the all car service
provider within the platform.
The car rental portal has everything that a customer needs to book a car. It’s easy to book with flawless interface and comes with review and rating options to share their ride experience. The portal is localized, with flexible plans, grouping and tracking, user role management, user profiles and feedback sharing.
Car service provider manages all their customers, drivers, partners, cars, bookings, ride assignment, invoice management and reporting through the web portal.
Driver can manage the bookings request. They can rate and review the riders as well. They can even chat with the passenger for a quick update on arrival, pick-up, location, time etc.
Similar to Admin portal, Partner can manage their customers,drivers, vehicles, bookings and financials.
Car service providers can share their ride request to other partner providers if they are unable to take any booking. They can also share the rides request into the marketplace where the ride request is visible for the all
car service provider within the platform.
Settlement with delivery partners happens automatically through the app where their payment gets transferred to their bank account directly through a secured payment gateway.
The platform comes with detailed report of a partners’ or drivers’ performance based on their booking and ride history respectively.
With instant booking features, customers can directly book or schedule their booking. The platform comes with easy and hassle free cancellation feature as well.
The system has option for admin to manage the profiles of the users and assign user roles with restrictions where necessary.
Hassle free assignment of ride to driver partners. In case of no driver, the trip is automatically matched with the most relevant driver partner profile and assigned to him or her.
The solution has the option to share the ride within the consortium in case a driver partner is unable to accept the ride.
The marketplace is a comprehensive portal which includes multiple partners where the ride request is visible for all car service provider within the platform.
Easy tracking of a ride journey by both the passengers, drivers and the admin.
The platform comes with a feedback, review and rating system where passengers can share their feedback of the ride. They can also send notes of appreciation for the driver if they are satisfied with the driver and the trip.
Two way communication chat window for both the driver and passenger to communicate with each other.
The car service provider businesses can easily manage the inventory of the cars they have in stock so that no ride request gets cancelled due to mismanagement of their car stock.
Highly secured payment integration system for safe, secure and automated transfer of payments to drivers.
Interactive dashboard to have a bird’s eye view of entire trips, passenger details, car stocks, drivers profiles, payments etc. and analytical dashboard to take informed decisions for better operations and improved customer
experience.
Business Analysts and Solution Architects from DreamzTech communicated with the client and created a backlog of tasks. All tasks are evaluated and prioritized after consultation and taking approval from the client.
Based on requirements, design team prepared based wireframes and presented prototypes for approval and confirmation and revised based on feedback from client.
A dedicated team for developing the application for Android and iOS was formed, consisting of Project Manager (PM), Tech Leads, Developers, Quality Analysts (QAs) was formed. Tasks were divided between teams with specific delivery
deadlines
Stripe gateway integrated for Payment, Google Map API integrated to locate service providers.
Based on test cases prepared and approved, quality analysis, A|B Test, Usability testing etc were conducted and issues were identified and fixed.
After completed QA, portal was published on live web server.