30%
increase in booking
100%
real time inventory updates
60%
reduction in booking time
100%
customer satisfaction
About the Client
Name
Limousine Car Rental Service Company
Industry
Luxury Transportation
Location
Germany
Business
Luxury Car Rental service
Project Overview — Luxury car rental portal for car rental businesses with easy booking and ride request sharing
The client is a leading Limousine car rental service provider from Germany and they realizes that there has to be a consortium of similar car rental service providers to exchange and share trips and grow their customer database
through a network of strong car service providers.
Hence they wanted to build a luxury car rental service portal, targeting all the car rental service providers to onboard their esteemed clients who can book the car rides for private, official or other travel purpose. The platform
also provides the other car service providers to partner up and create a consortium.
Customer can book the ride with the help of mobile app and able to provide review and ratings after the ride is completed.
Car service provider manages all their customers, drivers, partners, cars, bookings, ride assignment, invoice management and reporting through the web portal.
Car service providers can share their ride request to other partner providers if they are unable to take any booking. They can also share the ride request into the marketplace where the ride request is visible for the all car service
provider within the platform.
Kickass car rental portal for car rental service providers.
The car rental portal has everything that a customer needs to book a car. It’s easy to book with flawless interface and comes with review and rating options to share their ride experience. The portal is localized, with flexible plans, grouping and tracking, user role management, user profiles and feedback sharing.
Business problems and Challenges
-
Unable to get a comprehensive car rental management software that can be localized.
-
Existing fleet management softwares were lacking the desired features.
-
Unable to manage the overlapping car bookings due to inefficient car inventory management
-
No options to share ride requests within the network of car rental service provides in a particular area.
-
Unable to track the vehicles and real time journey details
-
Lack of customer satisfaction due to miscommunication
-
Lots of opportunity missed due to the manual process of request call handling
-
Cumbersome process of vehicle management, driver profiles and verification.
-
Litigation at the time of partner’s commission payout
Business Benefits and ROI gained
- Mobile ready and easy booking features increased booking by 30%
- Hasslefree partner onboarding with quick vehicle and driver verification increases partner network
- Localization and ride sharing option ensures 100% booking and prevents any booking from being missed
- Easy logins, notifications, verified driver details increases customer satisfaction and reliability.
- Automated work assignment and payment settlement ensures more partner onboarding
- Increased Revenue through commission
- Data transparency to manage compliance
- Minimizing the time between drop off and next passenger pick up
30%
increase in booking
100%
real time inventory updates
60%
reduction in booking time
100%
customer satisfaction
What solution did DreamzTech provide ?
Centralized Admin Portal with User Role Management
Car service provider manages all their customers, drivers, partners, cars, bookings, ride assignment, invoice management and reporting through the web portal.
Drivers Mobile App with easy logins, chats and notifications.
Driver can manage the bookings request. They can rate and review the riders as well. They can even chat with the passenger for a quick update on arrival, pick-up, location, time etc.
Partner’s Portal
Similar to Admin portal, Partner can manage their customers,drivers, vehicles, bookings and financials.
Localized Marketplace
Car service providers can share their ride request to other partner providers if they are unable to take any booking. They can also share the rides request into the marketplace where the ride request is visible for the all
car service provider within the platform.
Secured and Easy Driver Pay Settlement
Settlement with delivery partners happens automatically through the app where their payment gets transferred to their bank account directly through a secured payment gateway.
Dashboard reporting and analytics
The platform comes with detailed report of a partners’ or drivers’ performance based on their booking and ride history respectively.
Key Features
Instant or Schedule Booking
With instant booking features, customers can directly book or schedule their booking. The platform comes with easy and hassle free cancellation feature as well.
Member Profile and User Role Management
The system has option for admin to manage the profiles of the users and assign user roles with restrictions where necessary.
Ride Assignment
Hassle free assignment of ride to driver partners. In case of no driver, the trip is automatically matched with the most relevant driver partner profile and assigned to him or her.
Ride Sharing
The solution has the option to share the ride within the consortium in case a driver partner is unable to accept the ride.
Marketplace
The marketplace is a comprehensive portal which includes multiple partners where the ride request is visible for all car service provider within the platform.
Trip Tracking
Easy tracking of a ride journey by both the passengers, drivers and the admin.
Feedback, Review & Rating System
The platform comes with a feedback, review and rating system where passengers can share their feedback of the ride. They can also send notes of appreciation for the driver if they are satisfied with the driver and the trip.
Driver-Passenger Chat Window
Two way communication chat window for both the driver and passenger to communicate with each other.
Car Inventory Management
The car service provider businesses can easily manage the inventory of the cars they have in stock so that no ride request gets cancelled due to mismanagement of their car stock.
Secure and Automated Driver Payout
Highly secured payment integration system for safe, secure and automated transfer of payments to drivers.
Analytics and Reporting
Interactive dashboard to have a bird’s eye view of entire trips, passenger details, car stocks, drivers profiles, payments etc. and analytical dashboard to take informed decisions for better operations and improved customer
experience.
Overview of Services Provided
CONSULTATION
Business Analysts and Solution Architects from DreamzTech communicated with the client and created a backlog of tasks. All tasks are evaluated and prioritized after consultation and taking approval from the client.
UX/UI DESIGN
Based on requirements, design team prepared based wireframes and presented prototypes for approval and confirmation and revised based on feedback from client.
PROJECT MANAGEMENT
A dedicated team for developing the application for Android and iOS was formed, consisting of Project Manager (PM), Tech Leads, Developers, Quality Analysts (QAs) was formed. Tasks were divided between teams with specific delivery
deadlines
INTEGRATION
Stripe gateway integrated for Payment, Google Map API integrated to locate service providers.
QUALITY CONTROL
Based on test cases prepared and approved, quality analysis, A|B Test, Usability testing etc were conducted and issues were identified and fixed.
UAT & RELEASE
After completed QA, portal was published on live web server.
