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FOOD ORDER DELIVERY & TAKEAWAY APP

Dreamztech has provided a platform with a Progressive Web App(PWA) solution where all the user features from a food ordering and delivery app were integrated into a single functional platform.

95% RETENTION RATE FOR PATRONS

The client has been able to maintain this retention rate for their patrons constantly.

80% REVENUE INCREASED

With increased transaction size and frequency of transactions, the client is able to increase revenue.

55% SALES INCREASED

On average the sales increased per day and 90% of that is for delivery.

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OVERVIEW

This client is very popular in Singapore for their desserts & smoothies. The Client wanted to develop a consumer-facing mobile app to boost customer experience and hence improve sales. They want to take the on-demand food delivery business to the next level by providing easy, intuitive and satisfying user experience to all the users.
Dreamztech has provided a platform with a Progressive Web App(PWA) solution where all the user features from a food ordering and delivery app were integrated into a single functional platform. The platform is designed for the customers, delivery persons, and business owner types. We integrated the functionalities of discovering the dishes, selecting dishes from menus, placing the order and real-time status tracking of order in the mobile apps. We also developed the interface for delivery person and for backend, integrated the Stripe & Paypal Payment Gateway and built intuitive graphics.​​

GOALS

  • Unification of data
    received
    from all equipment onto a single platform and automated interpretation.
  • Registering a sample for
    each
    machine with upper and lower reading limits so that alerts can be generated in case
    of
    abrupt fluctuations.
  • Process data and represent
    in
    the form of animated graphs and charts wherever possible for instant decision
    making.
  • Using Industrial IoT to
    monitor equipment health and provide scheduled maintenance, proactive and preventive
    maintenance.
  • Platform to view the
    current
    status of a machine and the ability to view its breakdown history.
  • The solution also provided
    the
    option to control machines from a user interface using PLC/SCADA and IoT.

Facing Business Problems

  • Difficulty in managing customer orders during rush time.
  • Delayed and poor customer service.
  • Price model that doesn’t continuously fluctuate and push sales.
  • Customers opting for a restaurant that provides online ordering.
  • Difficulty in managing the delivery assignment.
  • Customers losing their interest in other restaurants with better delivery service.

SOLUTIONS WE PROVIDED

  • We created a PWA with an integrated E-commerce solution.
  • Easy order placement feature designed from a friendly usability perspective.
  • The ability to pay for their orders beforehand.
  • Automatic assignment of the delivery person based on availability.
  • Real-Time Tracking of Food Delivery status.
  • Offering coupons and special prices to attract more customers.

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ABOUT THE CLIENT

We also developed a PWA solution for online ordering with an interactive user portal and order management admin portal which is synchronized with the restaurant POS solution.

HEADQUARTERS

Singapore

INDUSTRY

Food & Beverages

SERVICES RENDERED

  1. Corporate Finance: Initial Public Offerings, Private Equity
  2. Structured Finance: Syndicated Loans, Leveraged Loans
  3. Stock Exchange Market Infrastructure
  4. Clearing and Settlement
SERVICES WE PROVIDED

Dedicated Team

Deployed Business Analyst and Solution Architect supported by a team comprised of Project Manager (PM), Tech Leads, Developers, Quality Analysts (QAs) in India.

Consulting

After gathering requirements Solution Architect had created the workflow of the project and selected the technologies to be used.

Project Management

Project Manager specified the in-scope requirements, cost, schedule, list of the deliverable, delivery dates and created a backlog of tasks in JIRA. All tasks were scrutinized, cross-questioned and prioritized for smooth execution.

Development

The whole application was developed over a span of nearly 5 months. The team implemented all required features with quality standards and cybersecurity measures.

Quality Assurance

The QA team planned testing to meet the latest standards on speed, performance, and security. We performed all the necessary testings with all the features implemented and took approval from the client to go live.

Maintenance

After go-live, during maintenance period we have supported application enhancement along with SLA driven Level 2 & Level 3 support. The dedicated team is providing maintenance and support to date.

Approach from DreamzTech

With the advent of the digital era, the client wanted to develop a consumer-facing mobile app to boost customer experience and hence improve sales.
After proper analysis, planning and deployment DreamzTech provided the client with the PWA solution where all the user features from a food ordering and delivery app were integrated into a single functional platform.

Analysis

Our business analysts discussed with the client stakeholders to understand their needs & the features they wanted to implement. The architects from DreamzTech analyzed the workflow and worked with offshore BAs and Solution Architects for further elicitation.

Planning

After a detailed analysis of the project requirements, architects analyzed the technologies to be used, database structure, data flow, and microservices to be implemented. The plan was segregated into phases.

Deployment

Our team comprising Project Managers, Tech Leads, Designers, Developers, and Quality Analysts worked with the client for 5 months following Agile methodology for technology implementation. Due support was provided during implementation and continued to date.

THE BUSINESS BENEFITS

Dreamztech helped the client meet the growing demands of their customers and keep up the pace with evolving technologies and evolving business strategies.
As of today, the client provides end to end on-demand food ordering solutions to their customers in such a way that customers can choose the food the way they want.

Key Application Features

The PWA food ordering platform owned by the client constitutes several Solutions and Services. All challenges in complexity were overcome by DreamzTech and the following modules were delivered.

automated oil changeCATALOG LIBRARY

Create and manage catalogs. Browse and search for dishes. Organize catalogs by category.

fleet management -asset managementCUSTOMIZE ORDER

Customers can customize their order by selecting favorite toppings.

asset order manageEASY ORDERING

Customers can select any dishes and cuisine from any number of menus and add them to the shopping cart from a single page.

asset management systemPRICING

Customer level pricing. Seasonal pricing. Sales program with offers and special discounts.

digital ad platformPAY & PLACE ORDER

Customers can pay securely right from their mobile APP. They can pay using Paypal, credit card or can also select cash to pay at delivery or during self pick up.

b2b travel portal PUSH NOTIFICATION

The customer receives a notification on the real-time status of the order. Admin can also send proportional push notification to the customer.

asset management systemDRIVER APP

The driver can view the next delivery details on the home screen. They can get the route direction and can change the delivery status from the home screen quickly.

digital ad platformAPPS FOR ALL

Separate apps for customers, delivery men, and restaurant back office. Share related APP URL to access.

b2b travel portalCUSTOMER DATABASE

Customer details that are provided during registration through the app are saved in the customer database and access of it is limited to the admin only.

automated oil changeDELIVERY ASSIGNMENT

The customer can see the expected time of delivery and delivery person assigned. The delivery person can view the assigned delivery from his APP and have options to change status which can be tracked by the customer.

fleet management -asset managementREPORTING

Dashboard for the restaurant with charts and statistics for a quick overview of recent orders and revenues.

Technology Overview

USER INTERFACE:

HTML5

CSS 3

Bootstrap

jQuery

BUSINESS LOGIC:

C#

PHP

Angular JS

Restful API

ASP .NET MVC5

DATABASE:

MS SQL Server

OTHER TOOLS & TECHNOLOGY:

GIT

JIRA

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