OVERVIEW
In this era, it is essential for any business to turn digital. Online businesses reap benefits like 24×7 presence, improved client service, cost savings, faster and better services, better customer retention and so on. DreamzTech got the opportunity to work with a client who was looking to bring their car seat cleaning services to the digital platform. The client is a recognized sanitizing service provider in many large cities across the US. We transformed their business by providing a customized appointment scheduling tool along with branding and marketing opportunities.
Business PROBLEMS
- Lack of an online presence for the entire business/brand.
- Customer retention was not steady and involved manual processes.
- The promotion of brand and business was highly expensive.
- Showcasing of services was dependent on employees.
- Haphazard bookings and cancellations. Customers had to be denied services.
- Customers remained unaware of seasonal discounts/benefits.
SOLUTIONS WE PROVIDED
- A holistic marketing and branding solution complete with websites and mobile apps.
- Customers can now install the mobile app and use it for future service requests.
- An SEO friendly website backed by SEO settings with business-relevant content.
- Customers made aware of all services as they book service of their preference.
- Ability to schedule services dynamically for different cities. Booked slots auto closed.
- Discount coupon code module developed to solicit customers.
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ABOUT THE CLIENT
In this era, it is essential for any business to turn digital.
HEADQUARTERS
United States of America
INDUSTRY
Utility
SERVICES WE PROVIDED
Expert Team
DreamzTech formed a Team of PM, QA, and Senior Developers. The whole process of, Planning and Deployment was extremely cost-effective and fast due to the team’s prior experience in scheduling/booking tools.
Technical Advice
Solution architects and Business analysts worked together clarifying requirements and creating a backlog. All tasks were scrutinized, cross-questioned and prioritized for smooth execution. Areas for improvement noted.
Architecture
Architects, Tech Leads, QA Leads, and Senior developers worked together to determine the technology platform, design workflow, plan database, and API architecture. The application prototype was developed.
Implementation
The base application was developed over a span of just 3 months and the client’s target production launch deadline was met. Complex, dynamic scheduling too was custom built to meet unique requirements.
Quality Assurance
QA activity ranged from test planning to test execution. The application was tested on numerous OS versions and browsers to ensure no bug was present. All issues were fixed prior to the beta release of the application.
Change Requests
Once the development of core modules was complete the customer wanted to include some advanced features prior to production launch. These were developed over two sprints as change requests and the app was deployed.
WEB AND MOBILE
SCHEDULING TOOL
INSTANT SIGNUP
PAYMENT OPTIONS
CANCELLATIONS
DATA CAPTURE