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When we first spoke to our client, he explained us his idea of an online food ordering and delivery business. But the major concern was with the existing players and food delivery apps or solutions already available in the market. However there was a huge demand though in the market as we understood that customers are always looking for a better user experience, ease of use, secured payment system and overall, more customised and yummy food offerings according to their tastes and preferences.
So our team at DreamzTech USA, listened to the client carefully and gathered their unplanned food business idea and started analyzing the architecture of the desired aggregator platform for their business model and target audience.
Our client was on the lookout for a fast, reliable and user-friendly food ordering and delivery system involving customers, restaurants and delivery riders for their restaurant aggregator and delivery business aiming to achieve a high growth within a shorter period of time by enhancing user engagement and making their business more relevant within the customer base.
We implemented and deployed the solution phase wise for them in a business centric manner. The solution allowed the client to launch a robust and efficient online food ordering & delivery platform which eventually established as an exponentially growing business.
The platform comes with an extensive business management portal for the client, both android and iOS apps for end customers, both android and iOS apps for delivery riders and also android and PWA apps for onboarded merchants.
Food delivery businesses need to take extensive care of the hygiene factor for a better customer satisfaction. To ensure this, food delivery businesses need to have a seamless integration between all it’s departments, restaurants, outlets, delivery executives and customers. And this is not possible without a consolidated solution that could aggregate all of them under one platform.
Customers need option when placing orders and today’s customers are way smart and looking to compare multiple outlets nearby right from their couch before they place final order.
When ordering from remote locations or from a far away restaurant, customers expect a fast, efficient order management and effective communication till fulfillment and beyond.
It was really important to attract customers and shoot for high level of satisfaction and enthusiasm to keep the growth rate high.
It was important to keep flexibility in commercial and contracting terms and conditions as per the market for different restaurants to grab increased market share.
Onboarding of merchants and new restaurants on the platform needed to be hassle free and the core business management for both parties needed to be as easy and efficient enough.
The business figures, payments and schedules were very important to track real time to achieve extreme transparency even at a much larger scale.
Interactive ordering and delivery apps both in android and ios were built for the restaurants, customers and delivery executives.
The customers are able to browse restaurants and items, add items to cart, place & track orders till fulfillment and beyond.
The platform enables the the business admins to onboard and efficiently manage restaurants and related business processes.
Onboarded restaurants are able to manage their sales operations efficiently and can also track their performance and business figures real-time through the merchant app dashboard that helps them run their online business smoothly.
The business management portal allows flexible commercial terms to be setup for each onboarded merchant and the system keeps track of respective businesses.
Integrated with highly secured payment system, the platform keeps a track of payouts to each of the business users and tracks all payment history.
Customer profiles along with each of the individual transactions, customer reviews, ratings and even complaints are tracked as actionable items.
Loyalty programs integrated with the delivery app rewards the customers on purchase from individual restaurants which can be redeemed in future orders .
Customers can browse nearby restaurants and their respective items using mobile app.
Customers can review their order cart and place order to their desired restaurants along with online payment.
Customers are able to choose their desired order type either delivery or pick-up.
Customers are able to track order fulfillment in real time using map view and status progress bar.
Customers can find and avail discount coupons and vouchers applicable to their respective order cart.
Customers are able to save and update their profiles with name, image, email, addresses and payment cards.
Customers are encouraged to share their reviews and ratings on each order fulfillment for food, restaurants as well as for delivery executives.
Customers can receive refunds and special credits given to them in their respective wallets and use it in future orders.
The merchant restaurants can manage service hours, view and manage incoming orders using Restaurant App.
The merchant restaurants can track their sales, banking information and payouts right from the Restaurant app.
The delivery riders can manage their availability schedule, track and manage assigned orders and view payouts.
Onboard and manage merchants and delivery riders quickly and with ease right from the Admin portal.
The dashboard provides real-time and detailed view of sales and business figures with downloadable reports.
Manage business commercial rules and payout schedules for merchants and delivery riders using the Admin portal.
View and manage each of the customers efficiently and also manage credit and refunds using the Admin portal.
Upload and manage customer viewable campaigns and advertisements right from the Admin Portal.
Onshore Business Analyst from DreamzTech interviewed stakeholders from client premises and gathered requirements for the project. They worked with offshore Business Analyst and Solution Architects for analyzing the business objectives as discussed with the client.
The dedicated team assigned to the project analyzed the objectives of the project and the probable solutions to determine technologies to be used, database structure, data flow, and microservices. We segregated the project into multiple phases with separate deadlines.
Our team consisting of Project Managers, Tech Leads, Designers, Developers, and Quality Analysts worked with the client for over 6 months. The team delivered along with several new enhancements following Agile methodology for technology implementation with continued support.