The internet has millions of travel and tourism booking service providers. Whether it is flight booking, room booking , rail booking or hotel booking, there are plethora of booking service providers who list these booking options with their own price tags and charges. Customers have access to internet and they are smart enough to explore and choose from a number of booking sites who provides the best and cheapest booking option. However, with these billions of travel booking and pricing option, it becomes very difficult for travel agents and travel agencies to have access to all these information in hand at one place. So It becomes difficult for them to instantly compare and quote the best deals to customers.
There are numerous service providers combining flights, trains, cars, and hotels – with their own pricing, best seasons, facilities, discounts, and many more. For a travel agent today, it has become really challenging to keep all this information available in a way so that it can be processed and a suitable travel plan can be prepared for customers who are already well informed in their own way.
Our client, who himself owned a travel agency earlier faced a similar type of problem and he was looking to launch a collaborative booking tool with simple interface and design that can be easily adopted by all kinds of travel agents and online booking agencies to convert booking enquiries into sales.
The B2B / B2C collaborative travel booking platform we built is smart, simple, seamless and highly collaborative. This platform is used now by thousands of users and travel agents to search, design travel plan and manage their bookings as per their preferences integrated with the leading Global Distribution System (GDS) like Travelport (Galileo, Apollo, Worldspan) and SABRE.
Travel industry has always been a hot industry as people love to travel and spend a lot of money for travelling and recreation. Post pandemic, once again the travel business curve is rising and travel agents and travelling agencies are competing hard with each other to stay ahead of the race in the digital world as clients are smart and know where to book..
Hence we created a collaborative travel booking platform for travellers to plan and book travel in a collaborative environment and share itinerary with friends and family. The platform also allows agents to create travel and accommodation plans with best rates directly from GDS networks.
Itinerary with customised booking is something that not all platforms provide. No such platform to create a travel itinerary with various means and transports for travelers by their own choice
The client was looking to partner with a technology company with past experience of building or working with similar online travel booking platform and must be having knowledge about how the global travel and tourism industry works.
There are millions of travel booking portal available. However customers choose to book from the most secured and easy to use platform as per global statistics and reports irrespective of brand. Modern users want the best user experience of a platform on both desktop and handheld devices and they look for a maximum option while searching or planning for a trip.
Lack of visibility on promotional content effective in promoting travel savings to clients from core GDS. Lack of visibility for booking agents to get the latest prices.
A gap between travel agencies and their clients to access travel data, shop or compare reservations options, or book a trip.
Collaborative tool for the travellers to plan and book travel in a collaborative environment and share itinerary with friends and family.
Travel agents, online agents, and travel agencies now use increasingly more sophisticated GDS systems to search for the best available travel and accommodations and rates for their clients and compare them.
Web and mobile friendly interface for both B2B and B2C Play and it is integrated with top booking engines like Travolutionary, Mystifly, Sabre, CarTrawler & Viator.
Competitive Edge for Agents to Create Travel and Accommodation Plans With Best Rates Directly From Gds Networks. Agents can access scheduling and inventory of hotels, airlines, car rentals, and (some) railway and bus reservations – in real time with promotional offers which are effective in promoting travel savings to clients.
Third party integration as well as in-digital built loyalty program module for better customer retention and repeat business.
Create customized travel itinerary plan by adding hotels, flights, trains, cruise etc.
Allowing customers and agents to make and manage their booking on the platform for Packages, Flights, Hotels, Cars, Cruises and Excursions.
Integrated with top booking engines and partners like Travolutionary, TravelPort, Mystifly, Sabre, CarTrawler, Viator, GAdventure Tour, Trafalgar, LoyLogic Loyalty Partner etc
Integrated with FirstData, Stripe and LoyLogic to process payments via Debit, Credit Card, Online Banking, Loyalty Points on the platform.
Search for available inventory on list and map applying multiple search option. Click to see details and then save the itinerary and share with friends and family.
Agent platform to increase sales conversions by engaging clients during itinerary planning process with collaborative tools and a full suite of available travel products.
Interactive dashboards to provide a complete trip summary with all itineraries and ideas to travellers and powerful searches for content of interest. Setup profit margins and shared margins between agents and agencies.
Protected with NoFraud for Fraud Prevention & Detection Service.
Integrated with digital loyalty program tools that provides a good deal for customers to book through the most preferred travel agent registered on the portal.
The platform can be integrated with third party tools occasionally to offer good discounts and vouchers on selected bookings through a preferred travel agency listed on the portal.
The platform has an integrated reporting tool that provides information on payment statuses, payments and revenues, occupancy rates, what are the best selling packages and number of bookings per channel..
The platform has an in-built invoicing tool that helps to generate invoices quickly for any type of booking
The travel booking portal comes with integrated email automation tool to shoot out offers and promotional discounts to potential customers.
Business Analysts and Solution Architects from DreamzTech communicated with the client and created a backlog of tasks. All tasks are evaluated and prioritized after consultation and taking approval from the client.
A dedicated team working onshore and offshore for 6 years to deliver and implement the solution.
A dedicated team for developing the application for Android and iOS was formed, consisting of Project Manager (PM), Tech Leads, Developers, Quality Analysts (QAs) was formed. Tasks were divided between teams with specific delivery deadlines
Continuous Integration and Continuous Deployment (CI/CD) helped application development team to deliver code changes more frequently and reliably.
GDS & Partners Integrations
Our team worked with client to integrated with best GDS and over 100 channel and sales partners.
Based on test cases prepared and approved, quality analysis, A|B Test, Usability testing etc were conducted and issues were identified and fixed.
Our Quality Analysts performed manual and automated tests to make sure of quality of delivery and industry standards before we deliver for User acceptance.
Onshore Business Analysts from DreamzTech interviewed stakeholders from client premises and gathered requirements for the project. They worked with offshore Business Analyst and Solution Architects for analyzing the business objectives as discussed with the client.
The dedicated team assigned to the project analyzed the objectives of the project and the probable solutions to determine technologies to be used, database structure, data flow, and microservices. Agile Project plan and backlog document and sprints are planned.
Our team consisting of Project Managers, Tech Leads, Designers, Developers, and Quality Analysts worked with the client to deploy first alpha and continued for over 6+ years following Agile methodology to release multiple versions and updates.